Access Ability Health Privacy Policy
Effective Date: 13th November 2023
Business Name: Access Ability
At Access Ability, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant laws, including the My Health Records Act 2012 (Cth) for health information.
1. Information We Collect
We collect personal and health-related information necessary to provide our mobile allied health services. This may include:
1.1 Personal Information
Full name
Date of birth
Address
Email address
Phone number
Emergency contact details
1.2 Health Information
Medical history and current health conditions
Treatment plans and progress notes
Referrals from healthcare providers
Medicare, private health insurance, and NDIS details
1.3 Financial Information
Payment details for private-paying clients
Medicare and private health insurance claims processing
1.4 Website & Digital Data
If you visit our website or sign up for digital resources, we may collect:
Contact details (if you subscribe or make an inquiry)
IP address and browsing behaviour through cookies (see Section 6)
2. How We Collect Information
We collect information in the following ways:
Directly from you when you book an appointment, complete forms, or communicate with us
From healthcare providers, with your consent (e.g., referrals from GPs, specialists)
Through Medicare, private health insurers, or NDIS when processing claims
From third-party platforms if you interact with our digital content
3. How We Use Your Information
We use your information for the following purposes:
To provide allied health services tailored to your needs
To process Medicare, private health, and NDIS claims
To communicate with you about your treatment, appointments, or business updates
To maintain accurate health records as required by law
To improve our services and website user experience
For marketing purposes (only with your consent)
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with:
Other healthcare professionals involved in your care (with your consent)
Medicare, private health insurers, or NDIS for claim processing
Legal or regulatory authorities if required by law
IT service providers that securely store our data
Third-party marketing platforms (only if you opt-in)
If we need to share your information for any other reason, we will seek your consent first.
5. Data Security & Storage
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. We store data securely using:
Encrypted electronic health records
Secure payment processing systems
Restricted access to client data for authorised personnel only
We retain health records in compliance with Australian healthcare regulations and securely dispose of them when no longer needed.
6. Website, Cookies & Third-Party Services
When you visit our website, we may collect browsing data through cookies to improve your experience. You can disable cookies in your browser settings. We may use third-party services like Google Analytics for website insights.
If you provide your email to download resources or book services, we may use email marketing software (e.g., Mailchimp) to send updates, but you can unsubscribe at any time.
7. Accessing & Updating Your Information
You have the right to:
Request access to your personal information
Ask for corrections if any details are inaccurate
Withdraw consent for marketing communications
To make a request, please contact us at admin@accessabilityaus.com. We will respond within a reasonable timeframe.
8. Complaints & Contact Information
If you believe your privacy has been breached, please contact us at:
📧 Email: admin@accessabilityaus.com
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
9. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website. By continuing to use our services, you agree to any updates.